Most orders are prepared and dispatched within 48 hours on business days.

Once your bracelet is on its way, you’ll receive a shipping confirmation with tracking details.

Delivery times vary by location:

• Asia-Pacific: approximately 7–12 days
  
• Most other regions: approximately 1–2 weeks

If a shipment takes longer than expected, you’re always welcome to reach out — we’ll check it for you.

Yes. We ship securely to most countries worldwide.

At the moment, we’re unable to ship to the UK due to local tax regulations.

We offer free worldwide shipping on orders of two or more items.

For single-item orders, a flat shipping fee of USD 5.99 applies, regardless of destination.

All orders are carefully prepared and securely shipped.

Absolutely. Once your package is shipped, you’ll receive a tracking number via email so you can follow its journey in real time.

Our bracelets are made with a comfortable elastic cord that fits most wrists.

If you’re unsure before or after receiving your order, feel free to contact us - we’re happy to advise

Comfort matters. If something feels off, please let us know.

We’ll help you explore possible adjustments or solutions.

Yes. Our bracelets are crafted using skin-safe materials and are nickel-free.

To keep your bracelet in good condition, we recommend:

• Avoiding prolonged exposure to water or chemicals
• Removing it before intense physical activity
• Storing it in a dry place when not worn
  

Natural stones may evolve subtly over time - this is part of their character.

Each gemstone is unique. Slight variations in color or texture may naturally occur with wear, reflecting the life of the piece.

At moxiangwaiqiu, we see crystals as carriers of symbolism and intention.

Many people find meaning, grounding, or calm through these materials.

We don’t promise outcomes - but we believe in thoughtful design, natural stones, and the personal meaning each wearer brings.

If there’s an issue with your order, please contact us within 7 days of delivery and include photos if possible.

We’ll review the situation carefully and assist you promptly.

If you don’t find what you’re looking for, you’re always welcome to write to us. Our email is hello@moxiangwaiqiu.com.

Every message is read and answered with care.